Shipping & Handling Policy
Last updated: October 29, 2026
At American Empire Company, we are committed to providing a reliable and straightforward shopping experience. Our goal is to ensure that every order is carefully processed, packaged, and shipped with clear communication throughout the fulfillment process.
Order Processing
Orders are processed after payment has been successfully received and verified.
Processing times may vary depending on product availability, order volume, and whether an item is produced on demand.
Orders placed on weekends or recognized holidays may begin processing on the following business day.
Shipping Methods & Delivery
International orders ship through USPS. Available U.S. shipping options are displayed during checkout.
Available shipping options, associated costs, and eligible delivery destinations are displayed during checkout.
Delivery times depend on the shipping destination, carrier service, product availability, and fulfillment requirements. Estimated delivery dates are not guaranteed.
Shipping Rates
Shipping charges are calculated and displayed during checkout before payment is completed.
USPS international shipping is a flat $24.00 USD per order to Canada and $35.00 USD per order to all other available international destinations. U.S. shipping charges are displayed at checkout.
Any applicable shipping promotions will be communicated on our website or during checkout.
Made-to-Order & Specialty Products
Certain American Empire Company products may be manufactured or fulfilled after an order is placed. These items may require additional processing time before shipment.
Where applicable, estimated fulfillment timelines will be provided on the product listing or communicated to the customer.
Orders containing multiple products may arrive in separate shipments.
Order Tracking
When tracking information is available, customers will receive shipping confirmation and tracking details through the email address provided during checkout.
Please allow time for the shipping carrier to update tracking information after a package has been accepted.
Shipping Delays
Although we work to fulfill orders promptly, shipping delays may occur due to carrier disruptions, severe weather, holidays, supply chain interruptions, or circumstances outside our control.
American Empire Company is not responsible for delays caused by third-party shipping carriers, but we will make reasonable efforts to assist customers with shipment-related concerns.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you discover an error in your shipping address, please contact us as soon as possible. Once an order has entered fulfillment or has been shipped, address changes may not be possible.
Lost or Damaged Shipments
If your order arrives damaged or tracking indicates a delivery issue, please contact our customer support team with your order number and relevant details.
For damaged merchandise, photographs of the packaging and affected items may be requested to assist with reviewing the issue.
Each claim will be evaluated based on the circumstances and applicable consumer protections.
International Shipping
We offer USPS international shipping to the destinations available in the shipping country selector in your bag. Destinations with USPS service suspensions are unavailable. Delivery timing varies by destination and customs clearance.
Select your shipping country before continuing to secure checkout. The applicable flat shipping charge is displayed before payment. Customers may be responsible for import duties, taxes, customs fees, or other charges imposed by their destination country.
Customer Support
Questions regarding shipping, delivery estimates, tracking, or order fulfillment can be directed to American Empire Company through our website.
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